Operational Support Co-ordinator

We are delighted to share this new and exciting opportunity for an Operational Support Co-ordinator to join our dynamic organisation.

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprise with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enable anyone in the UK to form, or join, thriving and sustainable co-ops.

As Operational Support Co-ordinator you will play a crucial role in the Operational Support Unit, ensuring the smooth and efficient operation of Co-operatives UK’s various processes. This role involves working closely with various teams to promote cross-functional collaboration and supporting the delivery of our operational plan through digital coordination, project management and process improvement.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Core responsibilities

We invite all interested parties to learn more about the role and our organisation within the recruitment pack, which can be downloaded from the recruitment documents section.

• Lead on the end-to-end project management for cross-functional initiatives, ensuring clear communication and tracking timelines; Utilise digital co-ordination tools like Asana to manage resource planning, evaluate team capacity, and monitor progress
• Facilitate communication channels across departments to stay informed about progress and potential roadblocks of our operational plan
• Develop and manage a centralised reporting system that consolidates key metrics, performance indicators, and resourcing plans from across Co-operatives UK; Provide Leadership Team and managers with comprehensive data on organisational performance and trends for informed decision-making
• Collaborate with the Research Officer and Digital Team to identify and implement technological solutions that enhance efficiencies for Co-operatives UK and its members in line with the tech and digital strategy
• Identify, develop and implement process improvement initiatives that span multiple departments, with the goal of streamlining operations and promoting cross-functional collaboration
• Assist in the business development programmes, supporting the trial of new products
• Participate in the AI squad, contributing to technology and efficiency initiatives
• Co-ordinate and chair monthly operational meetings; record accurate minutes of meetings and ensure all matters arising and actions are dealt with by the appropriate person within agreed timescales; Provide administrative support at other relevant meetings as appropriate
• Establish and manage feedback mechanisms, such as surveys or suggestion boxes, for managers to provide input on processes, policies, and initiatives, encouraging innovation and fostering a culture of continuous improvement
• Develop and maintain comprehensive project documentation for easier access and retrieval
• Work with the business solutions team to optimise operational efficiency and address any support needs

Essential skills:

• Experience in process improvement, operational support or project management
• A positive and proactive attitude with the ability to identify operational challenges and issues, take initiative to develop and implement effective solutions
• Strong interest in technology and methods for efficiency improvement
• Demonstrate an agile approach to project management and adapt to changing priorities
• Attention to detail, good organisational and administrative skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Highly developed IT skills with the ability to use a variety of computer systems, and proficient in Microsoft Office applications

Further information, including a recruitment pack, can be found here.